Platform Terms of Service
GAIA Global AS
Latest Update: November 28th, 2025
This Terms of Service (the “Agreement”) governs the delivery and use of the GAIA Platform (the “Platform”), provided by GAIA Global AS, registry code 925430218, established and existing under the laws of Norway.
This Agreement is entered into between GAIA Global AS (“GAIA”) and the Customer, meaning the business entity that subscribes to and pays for access to the Platform. Individuals who access the Platform on behalf of the Customer are designated Authorized Users.
By accessing or using any part of the Platform, the Customer and its Authorized Users agree to be bound by this Agreement. If you do not agree to all the terms, you may not access or use the Platform.
GAIA may update this Agreement from time to time, giving the Customer at least 30 days' notice unless otherwise required by law. Continued use of the Platform after the effective date of the updated Agreement constitutes acceptance of the revised terms. The most recent version applies.
For the purposes of this Agreement, considering the Article 4th of the General Data Protection Regulation (GDPR) –, the parties acknowledge the following roles in accordance with internationally recognized data-protection principles, including the GDPR.
The data owner/CLIENT is understood as the natural person to whom the personal data refers; this individual holds the inherent rights over the data, including access, correction, portability, and deletion[Vd1] .
‘Personal Data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
The data Controller: ‘controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law. Each customer organization that subscribes to the GAIA Service and configures a workspace (including inviting and managing users, defining usage rules, and deciding what information to upload or connect) acts as a data controller in relation to the personal data contained in its workspace;
The “data processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller. GAIA Global AS acts as a data processor when processing personal data on behalf of a customer organization in that organization’s workspace, strictly in accordance with the customer’s documented instructions as set out in this Agreement and any applicable Data Processing Agreement.
“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
‘Third Party’ means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data;
1. Platform
1.1 The Platform is a mobile [Ad2] and web-based Partner Relationship Management (PRM) solution for business-to-business use.
1.2 The Platform is available exclusively to suppliers, sales partners, and other B2B organizations subscribed to GAIA.
1.3 Customer refers to the legal entity subscribing to the Platform. Authorized Users are individuals who the Customer designates to access the Platform on its behalf.
2. Acceptance of the Agreement
2.1 By creating a Customer account or by allowing Authorized Users to access the Platform, the Customer accepts and agrees to be bound by this Agreement.
2.2 If the Customer does not accept or agree to this Agreement, neither the Customer nor its Authorized Users may use the Platform.
3. Customer Data Ownership and Use
3.1 All data uploaded, submitted, generated, or stored within the Platform by the Customer (“Customer Data”) remains the exclusive property of the Customer.
3.2 GAIA processes Customer Data solely to operate, maintain, improve, and support the Platform in accordance with applicable laws and GAIA’s Privacy Policy.
3.3 GAIA will not access or disclose Customer Data except:
as necessary to provide the Platform,
as required by law or court order,
or with the Customer’s prior written consent.
3.4 The Customer is fully responsible for the accuracy, legality, and adequacy of all Customer Data uploaded by its Authorized Users.
4. Using the Platform
4.1 To use the Platform, the Customer must create an account and assign access credentials to its Authorized Users. The Customer is responsible for ensuring that its Authorized Users maintain the confidentiality of login credentials.
4.2 GAIA grants the Customer a personal, worldwide, royalty-free, non-assignable, nonexclusive, revocable, and nonsublicensable license to access and use the Platform for internal business purposes during the subscription term.
4.3 The Customer and its Authorized Users agree not to:
use the Platform for external commercial purposes without GAIA’s written consent;
copy, modify, transmit, create derivative works from, or exploit GAIA’s intellectual property;
imply endorsement by GAIA of any User statements;
use automated tools to extract data;
interfere with Platform systems or networks;
upload harmful code;
forge headers or manipulate identifiers;
frame or mirror any part of the Platform without consent;
reverse engineer or disassemble the Platform;
develop third-party applications interacting with the Platform without consent;
probe, scan, or test vulnerabilities;
engage in or encourage any violation of this Agreement.
5. Collaboration and Multi-Tenant Rules
5.1 The Platform enables collaboration among multiple Authorized Users and teams within each Customer account. The Customer is responsible for defining roles, permissions, and access levels.
5.2 The Customer is fully responsible for all activity and content submitted by its Authorized Users.
5.3 GAIA is not a party to any commercial relationship established between Customers or between Customers and external partners and bears no responsibility for the contractual or operational outcomes of such relationships.
6. Termination, Suspension, and Account Deletion
6.1 This Agreement remains in effect unless terminated according to the terms below.
6.2 Termination by Customer:
The Customer may terminate the subscription at the end of any subscription period by giving at least 30 days' written notice.
6.3 Termination for Cause (Both Parties):
Either GAIA or the Customer may terminate with immediate effect if the other party:
materially breaches this Agreement and fails to remedy within 30 days of written notice;
provides fraudulent, misleading, or false information;
violates applicable laws;
becomes insolvent or enters bankruptcy proceedings.
6.4 GAIA may not terminate the service arbitrarily or “for convenience.”
Termination must follow clause 6.3.
6.5 Payment Default:
If the Customer fails to pay subscription fees within thirty (30) days of the due date, GAIA may temporarily suspend access until full payment is received.
6.6 Upon termination, Customer Data will remain available for 90 days. After this period, GAIA may delete Customer Data in accordance with its data retention policy.
7. Refunds
Given the digital nature of the service, GAIA does not provide refunds except where required under Norwegian consumer law or applicable business protection regulations.
8. Liability and Indemnification
8.1 The Platform and any content, services, or features made available through it are provided “as is” and “as available,” without warranties of any kind, express or implied. To the fullest extent permitted by law, GAIA disclaims all warranties and does not provide guarantees regarding Platform performance.
GAIA shall not be responsible for:
any interruption, discontinuance, suspension, or unavailability of the Platform;
any interruption or cessation of transmission to or from the Platform;
bugs or software defects;
viruses, Trojan horses, or similar harmful code transmitted through the Platform;
deletion, corruption, or failure to store any content or data.
8.2 GAIA is not responsible for the incompatibility between technologies used to access the Platform and any third-party content, websites, or services that may be accessed through it. GAIA does not guarantee their availability, accuracy, or content.
8.3 GAIA is not part of any User contract and bears no liability for legal relations created through use of the Platform. Contractual terms must be negotiated directly by the parties involved.
8.4 GAIA strives to ensure that information provided by Users is accurate but does not warrant, represent, or guarantee its truthfulness or accuracy.
9. Confidentiality
9.1 Both GAIA and the Customer must maintain the confidentiality of all nonpublic, proprietary, or commercially sensitive information exchanged under this Agreement.
9.2 Confidentiality of Information. The Parties agree that all information, data, documents, content, materials or communications to which they have access through the use of the Platform, including those shared by other users or organizations within the multi-tenant environment (“Confidential Information”), shall be kept strictly confidential. Neither Party may disclose, reproduce, transmit or use such Confidential Information for any purpose other than those necessary for the execution and regular operation of the contracted services, unless previously authorized in writing by the Party that owns the information.
9.3 Multi-Tenant Environment and Collaboration. Due to the collaborative and multi-tenant nature of the Platform, the User acknowledges that they may have direct or indirect access to information or content originating from other users or independent entities. The User undertakes to:
a) fully comply with the rules of engagement and conduct established by the Platform, as well as any internal policies applicable to the shared use of resources;
b) not access, attempt to access, manipulate or interfere with data, assets or collaborative areas that are not expressly authorized and allocated to their user profile;
c) not share their own information or third-party information in collaborative areas without ensuring that they possess all necessary authorizations for such sharing;
d) adopt security measures and data protection best practices when interacting with collaborative environments, avoiding any conduct that could compromise the confidentiality, integrity or availability of other users’ information[Ad3] .
9.4 Responsibility for Collaboration Governance. The User acknowledges that the absence of specific rules in the Terms of Service regarding engagement in a multi-tenant environment does not exempt them from the obligations of confidentiality and respect for third-party information. Therefore, the User agrees to act with diligence, good faith, and respect for privacy and access limits, committing to use the Platform ethically and securely, preserving confidentiality and the proper governance of collaboration.
9.5 Exceptions to Confidentiality. The disclosure of Confidential Information shall not be considered a breach of this clause when such disclosure:
a) is expressly required by applicable law, regulation, or standard;
b) is requested by a governmental authority, oversight body, law enforcement, administrative or regulatory authority, in the legitimate exercise of its functions;
c) results from a court order, decision of a competent tribunal, or formal request from the Public Prosecutor’s Office;
d) is necessary for compliance with a legal obligation or for the regular exercise of rights in administrative, judicial or arbitral proceedings;
e) involves the provision of information to the government, regulatory authorities or law enforcement agencies for legitimate cooperation purposes, including investigations of unlawful acts, audits, or compliance procedures.
In such cases, the Party making the disclosure shall, to the extent permitted by applicable law and the competent authority, provide prior notice to the Party owning the information regarding the requirement, so that it may adopt appropriate protective measures.
9.6 Breach. Any violation of this clause may result in corrective measures, suspension or termination of access to the Platform, as well as the liability of the infringing Party for losses and damages arising from the improper disclosure or unauthorized use of Confidential Information.
10. Warranties and Disclaimer
10.1 GAIA warrants that the Platform will operate in substantial conformity with its documentation.
10.2 Except as expressly provided, the Platform is offered “as is” and “as available.”
GAIA shall not be responsible for:
interruptions or downtime;
delays caused by external networks;
bugs outside GAIA’s control;
malicious code transmitted by third parties;
incompatibility with third-party technologies;
deletion or corruption of Customer Data caused by the Customer or third parties.
11. Intellectual Property Indemnification
11.1 GAIA will defend and indemnify the Customer against third-party claims alleging that the Platform infringes intellectual property rights, provided that:
the Customer promptly notifies GAIA;
the Customer cooperates with GAIA;
GAIA retains control of the defense and settlement.
11.2 This indemnity does not apply to claims arising from:
misuse of the Platform;
modifications made by the Customer;
combination with non-GAIA products or services.
12. Limitation of Liability
12.1 Neither party shall be liable for indirect, incidental, or consequential damages.
12.2 GAIA’s total liability is limited to the subscription fees paid by the Customer in the twelve (12) months preceding the claim.
13. Applicable Law and Jurisdiction
13.1 This Agreement is governed by the laws of Norway.
13.2 Any dispute shall be resolved before the state courts of Bergen, Norway, as the court of first instance.